We hope you’re delighted with your order. If you’re not perfectly satisfied, you may return items within 18 days. Please note, return numbers must be requested within 7 days of receiving your order. You will then have a further 7 days to return unsuitable items.
RETURN SHIPPING CHARGES
Returning an item may incur a charge. Select your shipping destination to display the applicable cost.
RETURN SHIPPING CHARGE FROM USA $ CANADA IS $ 35.00
How to return an item
We hope you’re delighted with your order. If you’re not perfectly satisfied, you may return items within 18 days. Please note, returns numbers must be requested within 7 days of receiving your order. You will then have a further 7 days to return unsuitable items.
- Log into My Account, go to Order History and select the order you wish to return or part- return.
- You will be sent an email containing your returns number.
- From within the Canada contact us to arrange a collection. For all International collections please visit www.dhl.com and select the contact number for your country.
- Tick the items you are returning and enter your returns number on the commercial invoice supplied with your order. Please leave your package open so it can be presented to the DHL driver for checking along with your commercial invoice.
- Complete the DHL airway bill with all required information
Please note that all returns should be sent back in the original packaging provided. You will be notified by email once your return has been received and processed. If you choose to have your order shipped on a Delivery Duty Paid (DDP) basis, duty/sales tax will not be refunded in case of return.
If you need any assistance please contact Customer Care on 1-604-336 1315 | 1-604- 801 6200 or email firstname.lastname@example.org.
All successfully returned items will be credited to the account used to originally purchase the items. The original shipping charges will not be refunded. If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us at Customer Care on on 1-604-336 1315 | 1-604- 801 6200 or email email@example.com
Please read our return policy carefully to ensure you can proceed with your request as quick as possible.
All returns should be sent back to us in their original packaging provided.
You have 7 days from receipt of order to request your returns number. You will receive your returns number by email. Unsuitable items must then be returned within 7 days of receiving your returns number.
Return outside the 18-day window may be accepted at our discretion.
The item(s) should be returned unworn and in perfect condition, with all OVERSTOCKDESIGNERS.COM and designer garment tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.
Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact Customer Care immediately.
Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included in your return.
Footwear should be returned unmarked and in their original and undamaged packaging as this is considered part of the product.
Briefs, swimming costumes and bikini bottoms should be tried on over underwear. Returns may not be accepted if the strip has been removed (swimwear) or if the items are soiled, and may be sent back to the customer.
If your item is faulty (i.e. received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Care team.